Cancellation policy

You have the right to revoke your purchase contract within fourteen days without specifying any reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must contact:

Gesellschaft für innovative Unternehmensentwicklung (GFIU) GmbH

Schloss-Rahe-Str. 15

52072 Aachen

Tel. +49 241 93 67 25 17


Please inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from your purchase contract. You may also use this form here (insert link). If you make use of this option, we will immediately send you a confirmation of receipt of such revocation by email.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke your contract, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

The right of revocation does not apply to distance selling contracts for the delivery of goods that were manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature. The right of revocation is also excluded for the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. Please note our information and the hygiene seal on the outer packaging of our products.