Which payment methods do you offer?
We offer you the following payment methods:
- Prepayment (per wire transger)
- Credit Card
- electronic direct debit
However, we reserve the right not to offer certain methods of payment for each order. For example, the purchase via electronic direct debit is processed via Paypal (no Paypal account is required). This payment service provider decides on the basis of various criteria (e.g. credit check) whether the respective payment method is possible. Unfortunately we have no influence on these criteria.
Can I change the payment method afterwards?
No, unfortunately the payment method cannot be changed in the system afterwards. In this case please contact our customer service.
My order with PayPal was cancelled – what now?
If your order was not completed correctly and your PayPal account was not debited, we were not able to confirm payment for your order. Please place your order again or contact our customer service.
My order with credit card was cancelled – what now?
If your order was indeed not completed correctly and your credit card account was not charged, we did not receive a confirmation of payment for your order. Please place your order again or contact our customer service.