Shipping and delivery

For the protection of the environment you will not find any return documents or delivery notes in our shipments. You have received all necessary information from us by e-mail.

In your shipping confirmation you will In your shipping confirmation you will always find the tracking number of your order. With this number you can check the current delivery status on the website of our shipping partners at any time.

• Tracking for deliveries to Germany
• Tracking for deliveries to other countries

You will also find a link in this shipping confirmation that will take you directly to the tracking system. There you can easily check where your package is and when it will reach you.

You want to know what your shipment status means? Then have a look at the following link:

• What does my shipment status mean (orders Germany)?
• What does my shipment status mean (other countries)?

Your delivery usually arrives 2-4 days after receipt of payment, provided the product is in stock. If there are any delays, please check your shipment status.

Please first check the reason for the return. Use the tracking number from your shipping confirmation. With this number you can check the current delivery status on the website of our shipping partner DHL at any time. The shipment status shows where your package is currently located. You want to know what your shipment status means? Then take a look at the following link: What does my shipment status mean (orders Germany)?

If your address is correct, please contact our customer service and order a new shipment. If you do not wish to order again, we will refund the purchase amount minus a flat-rate shipping fee of 3,77€

If your address is NOT correct, your order will be cancelled.

With the payment method Paypal we cannot make any changes to the delivery address due to the specifications of the payment provider. In this case it is necessary that the order is placed again by you. You can do this yourself online or contact our customer service. Please remember to change the address! After we have received and processed the returned mail, we will refund the invoice amount or cancel the claim.

If you have any questions, you can of course contact the customer service at any time.

Please first check the reason for the return. Use the tracking number from your shipping confirmation. With this number you can check the current delivery status on the website of our shipping partner at any time. The shipment status shows where your package is at the moment.

If you have any questions, you can of course always contact our German-speaking customer service or English-speaking customer service

If you do not receive your shipment, please contact our customer service. We will solve the problem for you as soon as possible.

First you should check what reason DHL provides for the non-delivery. Use the tracking number from your shipment confirmation. With this number you can always check the current delivery status on the website of our shipping partner DHL. The shipment status shows where your package is currently located. You want to know what your shipment status means? Then take a look at the following link: What does my shipment status mean?

Please also check at the same time whether you have entered your address correctly.

Your delivery could have the following status:

The shipment could not be delivered and is now being brought to the branch/agency for pickup: It is possible that the recipient was not present when the DHL courier attempted to deliver the shipment. The parcel can be picked up at a branch/agency. The address is stored on the notification card. It is also displayed online in the shipment tracking system. Please take your identity card with you when you pick up your parcel. Pickup is usually possible without a notification card.

The recipient can pick up the item at the post office from the time specified in the notification: The package has been redirected to a post office. Usually, the parcel can no longer be picked up from the postal branch on the same day, but only the following day. Please take your identity card with you when you pick up your parcel. Pickup is usually possible without a notification card.

The recipient cannot be determined (name not on bell/mailbox): The parcel carrier could not find you or the recipient under the delivery address. Please note: Mailbox and bell sign must be labeled with the name of the recipient, otherwise the messenger is not allowed to hand over the parcel. The parcel will probably be returned to us. In this case please contact our customer service directly. Please include the shipping address for verification.

The recipient cannot be determined: There seems to be an error in the delivery address. Or the recipient cannot be found by the DHL deliverer (e.g. missing bell label). The parcel will probably be returned to us. In this case please contact our customer service directly. Please include the shipping address for verification.

The shipment does not comply with the shipping conditions: The package will be returned by DHL to the sender because it may not meet the specifications. The most common reason for this is an incomplete registration for the DHL packing station/post office or a typo in the packing station/post office details. To fully register for this service, you must already have received and activated your personal registration mail. You also need your customer card. The package will probably be returned to us. In this case, please contact our customer service directly.

The recipient did not collect the shipment from the PACKSTATION within the nine-day storage period: the parcel was ready for collection at a packing station. The recipient did not pick up the parcel within the storage period. The parcel will be returned to us. In this case, please contact our customer service directly.

The recipient did not pick up the parcel at the postal branch within the seven-day storage period: the parcel was stored at a postal branch and should have been picked up there by the recipient. Because this was not done in time, the parcel was returned to us. In this case, please contact our customer service directly.

Important note: If there is an error in the address entry, the old order will be cancelled and it is necessary that you re-submit the order. After we have received and processed the returned mail, the invoice amount will be refunded or the claim will be cancelled. Please contact the customer service with the corrected address. If you do not wish to order again, we will refund the purchase amount minus a flat-rate shipping fee of £5,80 / 3,77€.

If you do not receive your shipment, please contact our customer service. We will solve the problem for you as soon as possible.